Terms & Conditions
Welcome to LuxeVial. By accessing or purchasing from our website, you agree to the following terms and conditions. Please read them carefully before placing an order.
1. General Information
All LuxeVial products are high-quality research materials, created for educational and professional purposes.
Our products are not labeled for medical or cosmetic use - they are sold for informational and laboratory purposes only.
We take pride in quality control, packaging, and excellent customer care.
2. Orders and Payments
Orders are processed once payment is confirmed.
All prices are listed in USD. LuxeVial reserves the right to cancel or adjust an order if incorrect information or payment issues occur, but we'll always contact you first if that happens.
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3. We ship Monday through Wednesday to protect integrity and ensure safe delivery.
Once your order is shipped, you'll receive a tracking number so you can follow your package's journey.
If delays occur with the carrier, we'll do our best to assist - your satisfaction is always our priority.
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4. Returns & Replacements
All sales are final, but if your order arrives damaged or incorrect, please contact us within 48 hours of delivery. We'll work quickly to make it right and provide a smooth resolution.
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5. Product Handling
LuxeVial products should always be handled responsibly and stored in a cool, safe environment. By completing your purchase, you acknowledge that our products are for research and educational use only.
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6. Privacy
Your privacy is fully respected. Customer information is kept confidential and used only for order processing and communication- never shared with third parties.
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7. Updates
From time to time, LuxeVial may update its policies to reflect improvements in our service. Any updates will always appear here on our website.
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Contact Us
If you have any questions about your order please reach out - we're here to help!
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